Tuatara Help Desk

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  • We are physically located in Puerto Vallarta and specialise in remotely assisting many businesses & expats worldwide with their computer or technology issues. 
  • No matter if your issue is big or small we will take the time to assess your requirements and resolve the issue with the least amount of time and fuss.
  • 9 times out of 10 we solve the issue remotely, however if we diagnose a hardware problem we will advise the next course of action required.
  • Please read on to see how we can help you.
  • Don’t be shy, register a new account with us free of charge and create a support ticket. (No Credit Card Required & SPAM)
  • If you are happy with the result you can send us a secure Paypal payment or we can arrange another convenient form of payment.
  • If we can not solve the issue we will not charge you.
  • Our help desk business is growing by good old fashioned word of mouth so we will do best to solve your issue so you can tell the world how good we are.
  • We just ask you assist our staff with information we require to logically diagnose the issue to your satisfaction.
  • For remote support we subscribe to the secure AnyDesk application that from your side is free download.  Click here to download and install AnyDesk
  • Our minimum charge for resolving an issue that may take up to 30 minutes is only $10 USD.  Normally within 30 minutes we can resolve various issues, you are welcome to provide a tip if we exceed your expectations 😉
  • Sometimes fixes require updates to download, install & reboot, the fix may take longer due to factors out of our control,  we won’t charge you to wait around for updates to finish we will go and do something productive & reconnect later, good things can take time & our time is your money so we do not waste either. 
  • You can also contact us via email, Whatsapp or phone however we prefer you create an account with a support ticket as then we both have history of issues and results.  Big brother stuff, actually transparency for billing and history so we can fix your next issue even faster. 
  • Our goal is to create a sustainable global platform to provide income for awesome IT people and solutions for our awesome client base.